We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 7 business days of delivery date.

Please note - Personalized kits may not be returned for buyer's remorse. Personalized items are custom made per order and returned merchandise cannot be resold.

Any defective or damaged merchandise you wish to exchange, or return must have an RMA NUMBER before returning. Perfect Creation Kits will gladly reimburse return shipment costs of authorized exchanges/returns (non-personalized merchandise returned for credit will not qualify for shipping reimbursement). Express shipping costs will not be reimbursed; only ground services will be reimbursed. Perfect Creation Kits will pay to ship authorized replacements via UPS ground service only. Please place your order at least 2 weeks prior to event date; this will help to avoid rush/express shipping charges.

If you need to exchange an item due to defects or damages, please follow the instructions below:

Was the shipping container damaged? If so, you will need to keep the original shipping container for a possible claim to be made with the shipper.
 

Call us at: +1 215-480-2200 

Place the RMA # given (return M. authorization number) on the outside of the box you are returning so it can be seen clearly by our returns department.

PLEASE NOTE: Any package arriving without a return authorization number will be returned to sender.

Be sure the item you are returning for inspection is packaged properly, as Perfect Creation Kits is not responsible for further damages due to improper return packaging.

You are encouraged to ship your return via a trackable source, as Perfect Creation Kits cannot be responsible for merchandise lost in transit.